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PRH Estate and Letting Agents are fully committed to providing a completely professional service to all of our vendors, clients and customers.

We always endeavour to provide the best service we can, but if you are unhappy with something that we have done we would like to know so we can improve our standards.

If you have a complaint, we request that you please put it in writing explaining the complaint in as much detail as you can and that you send this to the following:

Mrs Theresa James N.A.E.A

4 The Greenmarket

Penzance

Cornwall

TR18 2SH

 

What Happens Next?

 

Once we have received your complaint in writing, we will send you a letter to acknowledge receipt of this complaint and this will happen within three working days.

 

Your complaint will then be fully investigated and any relevant members of staff involved within the complaint will be consulted. Once this review has taken place we will then send you a formal written outcome of our investigation, and this will happen within fifteen working days.

 

If you are not satisfied with the outcome of this review we request that you contact us again in writing, and we will organise for a separate review to be undertaken by a senior member of staff. Following on from this we will write to you once more with our final viewpoint on the matter within a further fifteen working days.

 

Following on from these two separate reviews, if you remain dissatisfied with our conclusions then please contact The Property Ombudsman to request an independent review:

 

Milford House

43-44 Milford Street

Salisbury

Wiltshire

SP1 2BP

 

Telephone: 01722 333 306

 

www.tpos.co.uk