Privacy Policy

PRH Estate & Letting Agents is committed to respecting and protecting your privacy.This privacy Notice sets out the basis on which any personal data we collect from you via the websites, or details that we take when you engage with us via our estate or letting agency services either in branch, at your property, by telephone or email will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 and the GDPR (General Data Protection Regulation May 2018)  the data controller is Theresa James of PRH Estate & Letting Agents 4 The Green Market, Penzance Cornwall TR18 2SH.

This policy was last updated on 25th May 2018

Information we may gather:

This will depend on the service or product we are providing you with (selling your property, finding a suitable property for you to purchase, finding a suitable purchaser for your property, renting your property, finding a suitable property for you to rent, finding a suitable tenant to rent your property).  We may collect your information in the form of your name,  marital status, address, email, contact numbers, date of birth, nationality, national insurance number, employment details, tax status, income/expenditure details, bank details (including statements), proof that you have sufficient funds including salary/income/inheritance  (purchasing or renting a property).

We will also gather information relating to your property including photographs, floor plans, Energy Performance Certificate, utility providers and meter details.

How we gather your information:

Your information is collected from you when you engage with us via our estate or letting agency services either in branch, at your property, facebook, websites, email or by telephone.

How will we store your information

Your information will be stored in our agency database and paper files.

How we will use your information

We will use your information to administer our mailing list requirements, maintain relevant contact, sending you information about properties for sale/to let and requesting tenant references, arranging viewings, valuations, inspections.

Who will have access to the Information

We will take reasonable measures to protect your information against unauthorised access.  We may share your data with services we work alongside: EPC assessors, solicitors, surveyors, contractors, gas engineers, electricians, Deposit Protection Service, Cornwall Council and other utility providers.  We will only provide them with required information and only upon your consent.

How long will we keep your information

Your personal data will be retained for as long as necessary for us to comply with legislation from our governing bodies.

Enquiries and complaints

Please contact us if you have any questions regarding our policy. If you wish to raise a complaint or if there is something we have failed to do, please inform us in writing.  We will acknowledge receipt of all complaints and will endeavour to investigate and respond as soon as is reasonably practical.

Mrs Theresa James

PRH Estate & Letting Agents

4 The Green Market, Penzance, Cornwall TR18 2SH

If you have a complaint regarding the way we are handling your personal information you may go direct to the Information Commissioners Office


Whycliffe House

Water Lane




PRH Estate Agents may from time to time change or update this policy.  You should check this page to ensure you are happy with any changes.


We are required by law to comply with:

Money Laundering Regulations 2017

GDPR (General Data Protection Regulations 2018) formerly Data Protection Act 1998

ICO (Information Commissioners Office)

The Property Ombudsman


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